Simi Valley
Resolving Concerns
If you have concerns about your care...
We鈥檙e committed to providing you with excellent service. If you feel we aren鈥檛 meeting that commitment, please follow this complaint/grievance process to resolve the issue:
- Talk with the individual involved. They should do all they can to resolve your concern.
- If that doesn鈥檛 resolve your issue, please talk with that individual鈥檚 supervisor.
- If you still have concerns, talk with the director of the department about your complaint, and how we can best resolve it.
If we still haven鈥檛 taken care of your concern, please contact Patient Relations at (805) 955-6880 or via email at AHSVPatientRelations@ah.org.
If your concerns cannot be resolved through the organization, you can contact either the State of California Department of Public Health or The Joint Commission with your issue.
The Joint Commission
(800) 994-6610
complaint@jointcommission.org
State Department of Public Health
(559) 437-1500 or
(800) 554-0351